Manufacturer's Warranty Policies
Benchmade Knives Warranty
Boker Knives Warranty
Columbia River Knife and Tool Warranty
Fenix Flashlights Warranty
Flexcut Knives Warranty
Fox Knives Warranty
Medford Knife and Tool Warranty
Lifetime Lifesharp Services with Every Purchase
Each new Benchmade knife is packaged with written documentation of the Benchmade Lifetime Warranty. Benchmade Knife Company, Inc. warrants to the original owner that Benchmade knives purchased from authorized dealers will be free from defects in materials and workmanship. Benchmade will without charge, repair or replace at our (Benchmade's) option, any knife returned for Warranty work and found to be defective by Benchmade.
The Benchmade Lifetime Warranty only applies to genuine Benchmade products from authorized Benchmade dealers. Knives purchased on the internet through discount websites, mail order outlets, or through any other unauthorized source, and knives which are determined by Benchmade to be counterfeit (see Counterfeit Goods Notice below), are not entitled to our warranty coverage.
There's never a dull moment with a Benchmade... That's right! Benchmade will gladly re-sharpen your Benchmade knife to a factory razor sharp edge (service does not apply to any serrated portion of the blade). If you prefer Benchmade to sharpen your blade, or if you may have neglected to maintain your edge for a while, simply ship your knife to Benchmade . They will not only sharpen it, but they will also inspect the knife for any warranted repairs and "tune" the knife for optimum performance.
Counterfeit Goods Notice
(a) If a knife returned for warranty work is found to be an actual or suspected counterfeit or replica item, Benchmade shall have the right to impound the knife for further investigation of its authenticity. Benchmade shall not be liable to you, or anyone else, for payment of the price any suspected counterfeit knife under investigation. If Benchmade, in its sole discretion, determines that the knife you returned for repairs is a counterfeit, Benchmade has the right to permanently impound and/or destroy the knife. Knives determined to be counterfeit will not be returned to you.
(b) Benchmade shall have the right to conduct destructive examinations to verify the authenticity of any knife Benchmade receives which it suspects to be counterfeit. Benchmade shall not be liable to you, or anyone else, for the price of any knife destroyed by examination if it is later found to be a counterfeit.
(c) Benchmade's investigation may include the participation of third parties or governmental investigative agencies as required by law. By sending in your knife for repair, you agree to cooperate in good faith with any investigation conducted by Benchmade, third parties, and/or governmental agencies, including, but not limited to, cooperating with investigations to identify the seller or source of the counterfeit goods by providing the name, location, and other identifying information about the seller.
What Is Covered
This Warranty covers replacement parts for genuine Benchmade products due to manufacturing defects.
What is NOT Covered
This Warranty does not cover normal wear, resharpening of the blade, damage caused by neglect, misuse or the failure to perform normal or necessary maintenance, disassembly of any knife by any person other than Benchmade’s Warranty department, or shipping costs for returned knives.
Do not use your new knife as a screwdriver, pry bar, chisel or punch. Do not throw your knife or use it for any purpose other than cutting. Do not disassemble your knife. Do not sharpen your knife on a power grinding wheel. Any of these acts will void your Warranty. MINIMUM CHARGE TO REASSEMBLE A KNIFE WHEN THE WARRANTY HAS BEEN VOIDED IS $20 PLUS PARTS.
Repair or replacement as provided under this Warranty is the exclusive remedy of the consumer. Benchmade shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property. Benchmade’s liability under any circumstances is limited to the purchase price. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This knife has only one use, as a cutting tool. Benchmade’s knives carry no warranty except as expressly contained herein. Benchmade disclaims all warranties of merchantability and fitness for a particular purpose other than for use as a cutting tool. There are no warranties which extend beyond the description contained herein. Please review the Warranty information and proper knife care instructions provided with each knife.
Benchmade knives are high-performance cutting tools made from some of the finest materials in the world. Even though we use these select materials it is still important to use proper care and maintenance to ensure optimum performance levels. Always keep your knife blade sharp. A dull knife requires additional force to use and is potentially more dangerous to use than a sharp one. There are a variety of products available when it comes to sharpening your knife. As for which one is best, it pretty much comes down to choosing the one you're most comfortable with using. Never sharpen your knife on a power-grinding wheel as this can burn the temper out of the blade and weaken its integrity. Benchmade also offers a LifeSharp service to its customers, which is a nice convenience.
Always keep the locking areas of your knife clean- accumulation of dirt or debris could adversely affect the locking mechanism creating a potential safety hazard. To clean these areas we recommend using compressed air and lubricating with the specialty lubricant, BlueLube.
Most of our blade steels have a very high carbon content which enables them to hold a superior cutting edge. Unfortunately, carbon is also the element that causes rust so, preventive care is required if the knife is used in humid or marine environments. To aid in the cleaning of rust on the blades, we recommend using a fine grade, semi-chrome polish. A product such as marine Tuf-Cloth™ works well to not only wipe down the blade for cleaning but, also adds an invisible coating for added corrosion protection without leaving any oily film which may attract dirt and debris. Lightly lubricate the pivot of the blade periodically to keep it operating smoothly.
Never attempt to use your knife as a screwdriver, pry-bar, chisel, or punch. Never throw your knife. It was not designed for those purposes. Use for any purpose other than cutting is considered abuse and is not covered under the Benchmade Warranty. DO NOT disassemble your Benchmade knife. Disassembly by anyone other than the Benchmade Knife Company, Inc. Warranty/Repair Department will void the warranty! Minimum charge to reassemble your knife is $20.00 plus parts.
Most of all please enjoy your new knife and always remember to use it in a safe, responsible manner. Thank you for choosing Benchmade.
Our warranty has been in effect for over 145 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by us at no charge other than shipping and handling fees. Our warranty reads:
"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge other than shipping and handling fees with an item of equal or better value."
Warranty Frequently Asked Questions:
All warranty claims MUST INCLUDE a $14.95 shipping and handling fee with each submission.
Absolutely NO WARRANTY ON AUTOMATIC, BUTTERFLY KNIFES OR ANY ALTERED PRODUCTS. Boker USA is prohibited by Federal law from importing or selling such items. All automatic items shipped here will be immediately destroyed with no refund, there are no exceptions to this policy.
Disassembly of any nature voids all Boker warranties.
Missing, Lost, or Tampered with Stripped screws are NOT covered under warranty, this is a maintenance issue. Feel free to call service and we can try and help but no guarantees or promises are hereby made.
If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, please note the following requirements.
Name, phone number, and shipping address (no P.O. Boxes please).
Email address is optional but preferred.
$14.95 Shipping and Handling Fee. Visa, Mastercard, Discovery, check, or money order are accepted.
NO REPAIRS WILL BE INITIATED WITHOUT ALL OF THE ABOVE (excluding email address), NO EXCEPTIONS.
Any warranty or repair submissions sent without all of the above (excluding email address) will be destroyed sixty (60) days after receipt.
To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:
Blade rusting, particularly on carbon steel blades.
Blade breakage, especially after more than a year of ownership.
Handle scales cracking or breaking.
Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc. honors the Federal law that prohibits the importation of automatic knives. Boker USA, Inc. does not import or sell any imported automatic knives.
Due to the Federal law barring interstate transportation of automatic knives (switchblades), we are unable to return them when shipped to us. If we receive any automatic knives, we will have no choice but to dispose of them. Boker USA, Inc disclaims any liability for financial loss due to disposal of automatic knives.
For further information, please contact us at 1-800-992-6537 ext 121.
Our mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917
We do recommend you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.
Warranty returns from Canada may incur additional charges due to customs fees.
Boker ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses.
Please exercise caution when using ceramic bladed knives.
Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade and restore the original edge.
Do not attempt to sharpen your Ceramic knife on your own.
If you need to have your knife sharpened, please refer to the information below.
Send your knife to:
Attn: Ceramic Sharpening
324 S. Broadway
Los Angeles, CA 90013
The charge for this service is $19.95 plus $10.00 for each additional knife in the same package. This service will take approximately 4 weeks.
Payment to Ross Cutlery must be in the form of a check or money order made out to Ross Cutlery. Please include a note with your name, address (no PO Boxes please) and phone number.
If you have any questions, please call (303) 462-0662 ext. 121.
If you wish to order parts from us, there may be a charge incurred. Please contact us to find out what charges apply, if any. Charges are as follows:
Replacement clips and clip screws: $9.99
Screw sets for Top Locks or Magnum BO series: $9.99.
If ordering a number of shields/emblems, screws, etc., please include $5.00 to cover shipping and handling.
Please note that we do not stock any Magnum by Boker parts for repairs.
Please note that we do not sell/carry coil springs for automatic knives.
If you have any questions on our warranty, repair work, or ceramic sharpening, please call us at 1-800-992-6537 Ext. 121.
COLUMBIA RIVER KNIFE AND TOOL WARRANTY
The CRKT® Limited Lifetime Knife Warranty
This warranty covers any defects in materials or workmanship. If one of our knives ever breaks or fails because of material or manufacturing defect, we’ll repair or replace the knife.
This warranty runs as long as you own your knife. Coverage ends if you sell or otherwise transfer the knife to someone else, or if your CRKT® knife is modified in any way.
This warranty does not cover breakage or failure due to misuse of the knife. Knives as good as ours rarely break or fail because of a defect. Usually they break or fail from what we call “tool abuse”—using them for unsuitable tasks like prying or pounding. Therefore, blade tip breakage is not covered by our warranty. Use of a knife for any purpose other than cutting voids the warranty. (The exceptions to this caution are the A.B.C. Aqua and MAK-1 Multiple Access Knife which have tips designed specifically for prying.) So please match the tool to the task, and use your knife only for cutting. The knife will last longer, and you’ll be safer too. This warranty does not cover failure of mechanisms due to your failure to properly maintain them.
Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of consequential damages, so this exclusion or limitation may not apply to you.
Misuse of your knife can cause serious injury or even death. It can also cause your knife to break or fail and the CRKT® limited lifetime warranty will not apply. Failure to properly maintain your knife also may cause its mechanisms to not function properly, which could result in injury to you or damage to the knife. Follow the do’s and don’ts which are included in your CRKT® knife package and the knife will last longer and you’ll be safer too.
Automatic Warranty Information
For all information regarding automatic knives, see the CRKT auto warranty form page.
The CRKT® Accessory Warranty
CRKT® accessories, including deployment systems, carry systems, and sharpeners, have a one-year limited warranty against defects in material or manufacturing.
The CRKT® LED Light Warranty
On those CRKT® products which contain an LED flashlight, the light mechanism has a 90-day limited warranty to the original purchaser against defects in material or manufacturing. Proof of purchase may be required for warranty claims.
If you are missing parts such as a screw or clip, click CRKT for free replacement parts.
How to Send Your CRKT® Products to Us
If you have a problem with a CRKT® knife or accessory which is the result of a defect in materials or workmanship per the warranty statements above, here is how to return it to us:
Fill out the Warranty Information Form ( download)
Package your knife securely.
Include the warranty information form.
Send your knife or accessory to: Warranty Claims Columbia River Knife & Tool 18348 SW 126th Place Tualatin, OR 97062 USA
****If sending by carrier other than UPS or Fed-Ex, we suggest you insure the package for your own protection. CRKT® is not responsible for lost packages**
FENIX FLASHLIGHTS WARRANTY
LIFETIME LIMITED WARRANTY
Open Air Brands LLC, dba Fenix Lighting US, guarantees all Fenix products purchased from retailers to be made of first-class materials and therefore provides a lifetime warranty against any defects in material and workmanship.
Excluded from warranty coverage is any damage to the exterior deemed reasonable wear and tear such as scratches and/or fading of color. In addition, the warranty does not apply to damage caused by abnormal or unreasonable use of any of the components. This includes use of unapproved batteries in Fenix products (see user manuals).
This warranty is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages.
If your Fenix product has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge.
Most damaged Fenix products not covered by the warranty can still be repaired. If repair costs and handling charges apply, you will be notified prior to any service. All warranty repairs or replacements are at the sole discretion of the Fenix Lighting US Authorized Repair Center and we reserve the right to refuse a request.
Merchandise may not be returned without the prior approval of Fenix Lighting US. Please contact customer service with any inquiries you have on products that were shipped in error or are found to be defective in workmanship and quality. Fenix Lighting US is not responsible for any product shipped to the Service Center for repairs without a Return Authorization.
We warrant products manufactured by Flexcut Tool Company, Inc. to be free of defects in material and workmanship for the life of the owner.
If you feel any Flexcut tool has failed due to a manufacturing defect, mail the tool along with a written explanation of the problem to the address below. We will replace the tool/knife with a new Flexcut carving tool/knife at our expense and pay the return shipping/postage.
Please include your full name, mailing address, shipping address, email (if available) and a daytime telephone number along with your tool/knife.
Flexcut Tool Company, Inc.
Attn: Tool Return
8105 Hawthorne Dr.
Erie, PA 16509
Flexcut Tool Company, Inc. does not warrant its product against normal wear and misuse. Flexcut Carving Tools are not intended to be used as pry bars or screwdrivers. Flexcut Tool Company, Inc. will not repair or replace any products damaged due to misuse.
This warranty gives you specific legal rights and you may have other rights that vary from state to state.
CONSUMER AWARENESS STATEMENT
Flexcut Tool Company, Inc. manufactures edge tools for woodcarving and each is tested to be razor sharp. Consumers should practice extreme caution when opening, using or sharpening any of our tools.
Flexcut Carving Tools are intended to be used for carving wood and should not be used on other materials. They are not weapons and should not be used as such.
If an injury occurs during use (or misuse) of any Flexcut Carving Tool, this is a risk that our customers assume and Flexcut Tool Company, Inc. can in no way be held accountable. Our customers should always exercise good safety practices and use our products wisely.
Flexcut Tools are not intended for use by children under the age of 18 years old unless under strict adult supervision.
FOX KNIVES WARRANTY
Congratulations, you have purchased a genuine FOX KNIVES® product, manufactured in Maniago, the
Italian City of Cutlery.
All of our fixed and folding knives have a 1 year limited warranty from the original end user's purchasing date. The warranty covers any material or workmanship defect that prevents the product from properly functioning. The warranty does not cover any defects or broken parts if caused by improper use, wear and
tear, or oxidation, which can be avoided with proper care by polishing and lubricating your knife, even on the best quality stainless steel.
If you find any defects, please contact your local FOX KNIVES® dealer, distributor, or original place of purchase to request the knife be returned to us. In case there is no FOX KNIVES® representative in your area, please contact us directly and we will provide you with instructions for the return.
Should FOX KNIVES® confirm the defect, the defective parts will be replaced for free, including return shipping at no additional charge.
Due to the growth of counterfeiting, FOX KNIVES® will not warranty products purchased from e-commerce sites where we cannot confirm the original source of the product or reliability of the seller.
Visit our websites for the basic knife maintenance of your FOX KNIVES®.
MEDFORD KNIFE AND TOOL WARRANTY
LIMITED WARRANTY, CARE & MAINTENANCE
Thank you for purchasing your Medford Knife & Tool original hand-made knife. We make these tools for a lifetime of use. With common sense and some basic care, you will leave this knife to your heirs. We warranty the knife from breaking or failing in any way if used within reasonably accepted norms of folding knife applications. The finish will wear and show use over time based on your care and should be seen as the mark of a seasoned tool. We will not refinish blades and handles but prefer to tune and leave the character of a knife’s use intact.
Things NOT to do: Heavy prying. Hammering. Extended exposure to salt water, either submersion or exposure without care and washing. Carrying in pocket with loose metal objects! No tools of any kind on your knife. No exceptions.
We have many thousands of knives in service around the planet doing everything from the mundane to the extraordinary. It is an honor for us to serve you all in this way, Occasionally there are service, warranty and sharpening needs that really should be done by our craftsmen at the Shactory. We have at any given moment between 0-5 knives in house for work. Our return volume is amazingly low but extremely important to us. Many “returns” can be avoided by some basic coaching on the phone so we want to speak directly with you to see if the inconvenience and expense of a return can be averted.
This is all non-cosmetic functionality related concerns. Lock stick, unsprung locks, loose hardware, bent components, damaged clips, damaged blades, lock slip, lock rock or lock failure. Not covered are things like scratches, cosmetic wear and blemishes from use, coating wear, adjustments to the markings on your knife and such.
Sharpening – Sharpening is free for life and done same day always or if you are local, while you wait.
Service work – We will always address functionality issues with knives regardless of the state of warranty. Warranty items are free and typically completed and returned within 72 hours of arrival at the Shactory. Knives not under warranty are treated exactly the same but any fees are discussed with owners as they come up.
Reconfiguring – We do not do restoration, reconditioning, changing of components or cosmetic modifications…ever. Your knife should endure many years of use if treated properly and cleaned and oiled as needed. Customers may request “tear-down tune-ups” and MKT reserves the right to accept or decline based on work tempo internally. Tear-down tune-ups are $150 if the knife is untampered, still under warranty and functional with no parts needing replacement. Again, this is a discretionary service based on shop time availability. Knives NOT under warranty may be handled for the same fee depending on the extent of any modifications that have been done to the knife.
The process folks: All items shipped to the Shactory must have a pre-approved RMA number issued from our office. This Return to Manufacturer Authorization number must be large and legible on the outside of your return package or it will not be accepted. Only UPS or FedEx packages with signature required and tracking are accepted by us. We recommend fully insuring all knives sent to us at their replacement value. MKT accepts no liability for lost items until we sign for the package at which time your baby is in most trusted hands.
No United States Postal packages are accepted at our company.
Use the following address after getting your RMA#:
17464 N. 25th Avenue
Phoenix, AZ 85023
A note about our United States Post Service policy- They seem to “misplace” knives after entering them as “delivered” at our facility. Therefore we do not accept USPS packages of any kind and accept no responsibility for packages sent this way. We will not get tied up trying to do a postal claim that takes many phone calls and years to process
Care and Maintenance: Make sure you maintain a SHARP knife. S-35VN blades are very rust-resistant so light oil from time to time and after any water exposure is adequate. CPM 3V is awesome stuff but will absolutely rust so maintain with oil D-2 blades are carbon steels and can rust, so oil occasionally. Do not disassemble unless very experienced in knife-making. Disassembly voids any warranty implied or expressed. Sharpen with any means traditionally used, or return for free sharpening for life. To return knives to the Factory for servicing please contact the Factory directly to receive a return authorization number prior to shipment or the package will not be accepted. There are minimal fees for tuning blades. Please inquire when getting your return authorization number.
Regardless of whether a customer purchases directly from MKT, a factory direct reseller or non-factory direct reseller and has a warranty challenge issue within (30) days of receiving the knife:
Customer pays for shipping and includes the shipping receipt inside the box.
If the knife has NOT been tampered with and falls within warranty guidelines, MKT will be responsible for return shipping fees and will reimburse the customer for the inbound shipping.
If knife has been tampered with and/or does not fall within the warranty guidelines, Medford Knife & Tool will not be liable for any shipping costs.
If customer purchases second-hand, they are liable for shipping to and from.
NO PACKAGES WILL BE ACCEPTED THROUGH THE UNITED STATES POSTAL SERVICE. Theft is rampant and they will not pay an insurance claim. No exceptions.